Returns & Exchanges
At Red Eye Records, we want you to be completely satisfied with your purchase. If your vinyl, CD, or merchandise arrives damaged or defective, you can return it within 30 days for a full refund or exchange.
Contact Support
Email our support team with your order number and a brief explanation of the issue to receive a Return Authorization number.
Secure Packaging
Carefully pack the items in their original mailer or equivalent protective packaging to ensure they are not damaged during transit.
Ship the Item
Affix the provided return label or ship the package to our warehouse address using a trackable postal service.
Quality Inspection
Once we receive and inspect the returned items, we will process your refund or ship out a replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing